Shop Policies

We know you're excited to receive your order. Here is everything you need to know in regards to shipping, delivery and returns. 

Delivery

Local Delivery fee is $10. A minimum purchase of $30 is required

Shipping

Shipping fee is $9.50 for one pie filling and $15 for two pie fillings. We ship with USPS. When you order, the shipping fee will be charged accordingly.

• All orders are processed within 3-5 business days, as everything is homemade.
• Processing time does not include weekends or holidays.
• Processing time is the time it takes to make and prepare your order; it does not include shipping time.
• Processing could be extended due to holiday sales or high volume orders.
• Once an order has shipped you will receive tracking information.
• All orders are shipped via USPS, 2-day priority.
• Orders returned due to incorrect address will incur an additional shipping fee and $10 replacement charge.

Refunds

• Since all orders are homemade to order, we do not accept returns or exchanges
• All sales are final
• No order cancellation after 24 hours
• In the event that a product arrives damaged, please contact Shugah Pies within 48 hours of receipt.  Must include photo of the reported issue and a screenshot of the order confirmation via email.
• It is our intention to always have a happy family of customers!  If you are unhappy for any reason, please let us know and give us the opportunity to make it right.